Monday, July 31
8:00 A.M. – 9:00 A.M.
- Welcome
Robert Burney, MD - Keynote Address
Staying the Course: Conviction and Contradiction
Mary Reich Cooper, M.D., J.D., Vice President and Chief Quality Officer, New York-Presbyterian Hospital
9:00 A.M. – 9:30 A.M.
- Refreshment Break
9:30 A.M. – 11:00 A.M.
- Case Presentation 1
Rapid-Cycle Time and Cost Reduction Efforts Using Lean Methodology in Healthcare (SESM1)
Linda J Bacelis-Bush, GE Healthcare - Performance Solutions
9:30 A.M. – 11:00 A.M.
- Case Presentation 2
Empowering the Healthcare Supply Chain (SESM2)
Denyce Campo, C.P.M., Supply Chain Management, Legacy Health System
9:30 A.M. – 11:00 A.M.
- Case Presentation 3
Barriers to Incorporating the Voice of the Customer Into Healthcare Services and Tools to Overcome Them (SESM3)
Ed Chaplin, M.D., Scripps Mercy Hospital
11:00 A.M. – 11:15 A.M.
- Transition Break
11:15 A.M. – 12:45 P.M.
- Case Presentation 4
Lean/Throughput Focus (SESM4)
11:15 A.M. – 12:45 P.M.
- Case Presentation 5
Optimization of the Healthcare Supply Chain with Medical Device Suppliers (SESM5)
Linda Howe-Garriz, Manager, Quality Assurance, The Irvine Technology Center of Alcon Manufacturing, Ltd.
11:15 A.M. – 12:45 P.M.
- Case Presentation 6
Finding Customer Delights Using Quality Function Deployment (QFD) (SESM6)
Carey Hepler, BlueCross BlueShield of Florida
12:45 P.M. – 1:30 P.M.
Networking Luncheon
Risky Business: Managing Risk Across the Continuum of Care
Charles H. Robertson, Jr. M.D., FACP, FCCP
Chief Medical Officer, Inpatient Medical Services
1:30 P.M. – 5:00 P.M.
- Workshop 1
The Role of Senior Leaders in Quality, Throughput and Cost- of-Quality Recovery (WKM01)
Chip Caldwell, FACHE, President Chip Caldwell & Associates
- Workshop 2
Using the Balanced Scorecard in Healthcare (WKM02)
Eugene Fibuch, M.D., Professor and Chair, Department of Anesthesiology, University of Missouri-Kansas City School of Medicine, Associate Director of Medical Affairs and Medical Director of Quality, Saint Luke's Hospital
- Workshop 3
Voice of Customer Analysis Using Quality Function Deployment (WKM03)
Glenn Mazur, President, Japan Business Consultants, Ltd.; Executive Director QFD Institute, ICQFD
5:00 P.M. – 6:15 P.M.
- Networking Reception
-
What to Expect at the Conference:
- Results-Driven Case Presentations
- Daily Workshops
- Keynotes by Nationally Recognized Thought Leaders
- Networking Opportunities
Copyright © 2006 ASQ
