Tuesday, August 1

8:00 A.M. – 9:00 A.M.

• Keynote Address
  Catalyzing Moore's Law in the U.S. Health Care Industry
  Arnold Milstein, M.D., Medical Director at the Pacific Business Group on Health and National Health Care Thought Leader at William M. Mercer, Inc.

9:00 A.M. – 9:30 A.M.

• Refreshment Break

9:30 A.M. – 11:00 A.M.

• Case Presentation 7
  Lean/VSM in Healthcare (SEST7)
  Will LaFollette, Senior Engineer, Systems & Processes (divisional representative for process improvement), Marshfield Clinic

9:30 A.M. – 11:00 A.M.

• Case Presentation 8
  Implementation of the ISO 9001 Quality Management System in a Multi-Specialty Clinic (SEST8)
  James M. Levett, M.D., F.A.C.S., Chief Medical Officer, Physicians’ Clinic of Iowa

9:30 A.M. – 11:00 A.M.

• Case Presentation 9
  Customer Focus and Business Improvement (SEST9)
  Patty Sullivan, Roper Saint Francis Healthcare

11:00 A.M. – 11:15 A.M.

Transition Break

11:15 A.M. – 12:45 P.M.

• Case Presentation 10
  Value Stream Mapping: Visualizing Performance as a Basis for Designing Improvement (SEST10)
  Dennis G. Sumwalt , Managing Principal,
  Premier Supply Chain Performance Improvement
  

11:15 A.M. – 12:45 P.M.

• Case Presentation 11
  Perfecting Patient Care: A Study of Implementing Toyota Production Methods in Healthcare (SEST11)
  Ranga Ramanujam, Ph.D, Krannert School of Management, Purdue University
  Debra Thompson, co-author/presenter, Pittsburgh Regional Healthcare Initiative

11:15 A.M. – 12:45 P.M.

• Case Presentation 12
  Translating Measurements into Meaningful Changes (SEST12)
  Anthony Slonim, M.D., Ph.D., Executive Director, Center for Clinical Effectiveness and Vice President of Pediatrics, Children’s National Medical Center

12:45 P.M. – 1:30 P.M.

• Luncheon

1:30 P.M. – 5:00 P.M.

• Workshop 4
  How to do Lean Value Stream Mapping (WKT04)
  Trish Daly, R.N., M.P.A., M.S., Process Improvement Project Manager, Cardinal Health, ALARIS Products

1:30 P.M. – 5:00 P.M.

• Workshop 5
  Life in a Six Sigma Organization: Just Because You Have a Hammer, Not Everything is a Nail! (WKT05)
  Ian Lazarus, Managing Partner, Creative Healthcare USA
  

  Wendy M. Novicoff, Ph.D., Director and Six Sigma Master Black Belt, Department of Quality and Performance Improvement; Assistant Professor, Department of Public Health Sciences, University of Virginia Health System

1:30 P.M. – 5:00 P.M.

• Workshop 6
  Creating Organizational Data “Sanity” (WKT06)
  Davis Balestracci, President, dbHarmony

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